Shipping is handled on a case by case basis according to the product and delivery location. Installation is available on most products and can be quoted by reaching out to us here.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via email to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within the listed lead time on the product page from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us by the end of the listed lead time, feel free to follow up with us at sales@epicplayscapes.com.
International Orders:
We do not ship internationally.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to sales@epicplayscapes.com.